Contact us at customersupport@ningyoushi.com, by phone at 415-399-9831 or

Find quick answers to your questions below...
Order Status
• How do I cancel my order?
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
Shipping and Returns
• Can I pick up my order and save on shipping?
• FedEx Home Delivery Shipping Policy
• What are your international shipping methods?
• What are your shipping methods?
• What does "electronically notified by" mean?
• What does "In Transit" mean?
• Do you ship to my country?
• How much is my shipping?
• When will my order ship and what are my shipping charges?
• What is your return policy?
• How do I return my product?
• I received the wrong product.
• When will my order ship?
Guarantees
• Preorder Refund Policy
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• What are my payment choices?
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• Do you have a retail store I can go to?
• How do I contact you right now!?!
MyRewards
• Can I combine this with any purchase or rewards card at Double Punch?
• How can I view MyRewards points?
• How do I earn rewards?
• How do I redeem my points for a purchase?
• What can I purchase with MyRewards points?
• What is MyRewards?